This position is responsible for customer servers, desktops/ laptops, network, phone systems support, and maintenance as well as other IT-related applications and hardware. You will troubleshoot hardware and software as the customer’s IT resource; work on-site at customer locations and in varying custom environments; Work with virtual environments (VMs, virtual desktops, etc.) and more.

Position responsibilities:

  • Provide support to office personnel — internal and external — for all hardware and software related issues (desktop support, monitors, printers, laptops, etc.)
  • Install, maintain, diagnose, and repair all equipment-related issues
  • Install, maintain, and update operating systems and applications on all servers and workstations
  • Conduct server builds as needed
  • Manage users on domain, email, and phone systems
  • Manage user access to servers, folders, and files
  • Make recommendations for new hardware and software as related to on-site requirements
  • Ensure network availability by monitoring servers, switches, routers, and firewalls
  • Prepare new computers per company image specifications along with employee-specific permissions
  • Manage employee access in support of customer requirements
  • Other tasks and assignments at the direction of management

Role qualifications:

  • Must be an individual who is able to successfully work in a team environment and is able to demonstrate that ability
  • Must have the desire and ability to maintain and advance personal technical knowledge
  • Should possess a flexible schedule as light travel may be necessary (in-state only)
  • Must have a flexible approach to successfully completing tasks and projects
  • Should enjoy working in a rapidly changing and growing organization
  • The successful candidate must currently possess the eligibility to work in the United States and be available to work on-site in the Phoenix Metro area

Skills/Requirements

The ideal candidate should possess the following:

  • Microsoft 365 and Azure support experience
  • Cloud phone system support
  • RMM management
  • VPN and remote user setup
  • WiFi, Network, firewall, DNS configuration/troubleshooting
  • Working knowledge of IPv4 and IPv6
  • Knowledge of IIS (6.0 and higher) and DNS (Microsoft DNS and/or Bind) a plus
  • Prior technical phone and email support experience
  • Knowledge of mail servers (e.g., Microsoft Exchange, iMail, hMail, etc.)
  • General knowledge of switches, routers, and firewalls
  • Strong Windows server administration knowledge, including an understanding of Active Directory
  • Excellent communication, interpersonal, and written skills
  • Must possess excellent customer service and problem-solving skills
  • Network troubleshooting
  • Ability to install and terminate CAT network cable

Job Type: Full-time

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 3 years

Schedule:

  • 8 hour shift

Application Question(s):

  • What is your expected salary for this position?

Work Location: In person