Here’s a question you may not have considered:
If your IT provider disappeared tomorrow, would you have control of your network and data?

  • Do you know all the passwords, server logins, and software licenses?
  • Can you access your offsite backups?
  • Is your network fully documented so another IT professional could step in easily?

If the answer to any of these is no, your IT person might be holding you hostage—whether intentionally or not.

Why You Shouldn’t Be Dependent on One IT Guy

Even if your current IT provider seems reliable, you need full documentation and access to prevent your business from being left vulnerable. If you’re unhappy with their service but stay out of fear, it’s time to rethink.

A trustworthy IT partner would:

  • Never withhold critical access.
  • Never create unnecessary dependencies.
  • Always prioritize your business continuity and control.

Signs Your IT Provider Might Be Failing You

You might be settling for subpar service without realizing it. After auditing countless businesses, we’ve discovered alarming issues, including:

  • Outdated or missing backups
  • Unpatched security vulnerabilities
  • Poor communication & vague reporting
  • Costly, inefficient systems

Quick Quiz: Is Your IT Provider Doing a Good Job?

If your provider can’t confidently say YES to all of the following, it’s time to reassess:

✅ Do they answer calls live and respond within an hour?
✅ Are they monitoring your network 24/7/365?
✅ Do they enforce reliable offsite + onsite backups (no outdated tapes)?
✅ Do they perform regular test restores to verify backups?
✅ Have they provided clear network documentation, passwords, and licenses?
✅ Do they proactively recommend improvements—not just react to issues?
✅ Are their invoices transparent, with no surprise fees?
✅ Do they explain things in plain English—not confusing tech jargon?
✅ Do projects stay on time and on budget?
✅ Do they offer service guarantees?
✅ Do they have backup technicians familiar with your network?
✅ Are they certified and trained—not learning on your dime?
✅ Do they focus fully on your business (no multitasking with other clients)?
✅ Do they update you regularly with status reports?
✅ Do they offer fixed-fee pricing—not unpredictable hourly rates?

Get a FREE Network Health Check

If your current IT provider didn’t pass the quiz—or you’re feeling trapped—it’s time to take back control.

At ParksideTech, we offer a Free Network Health Check. No strings attached. We’ll review:

  • Backup systems
  • Security vulnerabilities
  • Network performance
  • Documentation and access risks

Let’s make sure your business isn’t at risk.

Call us today at 480-757-8350 or email sales@parksidetech.com to schedule your free evaluation.

Stop feeling held hostage. Get the reliable, transparent IT support you deserve.