Choosing the right IT service provider is a big decision. With so many options out there, it’s crucial to understand what to avoid—and what to prioritize—when outsourcing your IT support.

Here’s a practical guide to help you confidently navigate your decision.

What NOT to Do When Outsourcing IT

1. Avoid Long-Term Contracts Without Flexibility

We advise caution with IT companies that require year-long contracts. Flexibility is key. If you do sign, ensure there’s a fair exit clause—30 days notice is standard. Anything longer could trap you in a bad situation.

2. Don’t Lease Equipment & Services Through Your IT Provider

Some IT companies lease you servers, software, or networking equipment under their name, not yours. This creates dependency and can cause headaches when contracts expire. Always retain ownership of your equipment, licenses, and services. The IT company can set it up—but you should control it.

3. Never Surrender Access to Your Data

Ensure YOU have full access to all backups, credentials, and systems. No IT provider should control your data. This prevents lock-ins and ensures a smooth transition if you switch providers later.

4. Don’t Ignore Invoices or Reports

Review monthly invoices carefully. Watch for:

  • Unexplained fees
  • Vague reporting
  • Lack of follow-up

Always request clear time logs, work summaries, and explanations for any unexpected charges or unresolved issues.

5. Don’t Let the IT Company Dictate Your Environment

It’s your business—you decide what tools, software, and systems best fit your goals. A good IT partner will guide you, suggest vendors, and offer expertise, but they shouldn’t force you to use platforms they’re comfortable with.

6. Never Settle for Less Than Excellent Service

If you’re not happy with your IT provider, speak up. Give them a chance to fix things. But if problems persist, it’s time to find a new partner.

What You SHOULD Do When Outsourcing IT

1. Research Potential IT Partners Thoroughly

Check their website, read case studies, and browse social media. Look for clear, jargon-free communication. Are they transparent about their pricing, terms, and services? Do they offer monthly options over long-term lock-ins?

2. Start a Conversation Early

Call or email them. Assess:

  • Response time
  • Willingness to answer questions
  • Communication style

If they’re too busy to respond promptly, they may be too busy to support you reliably.

3. Know Your Priorities

You don’t need to know all the technical terms, but have a basic idea:

  • Need mail server backups?
  • Concerned about security patches?
  • Want help with cloud migration?

This keeps the conversation focused on your immediate needs while allowing room for future improvements.

4. Ask About Pricing Models

Understand:

  • Do they offer fixed monthly packages?
  • Are services billed hourly or a la carte?
  • Are discounts tied to contracts, and are there clear exit options?

Get clarity before signing.

5. Be Upfront About Your Business Plans

Let your IT partner know about future changes (e.g., switching to Apple products, expanding locations). The right provider will guide you through transitions, not resist change because of platform limitations.

6. Don’t Get Overwhelmed—Just Ask

IT services cover a lot. Don’t hesitate to ask if a service you need isn’t listed—they might offer it or be able to point you in the right direction.

Ready to Find the Right IT Partner?

At ParksideTech, we believe in transparent, flexible, and responsive IT support. No jargon, no unnecessary contracts—just reliable service tailored to your business.

Start a conversation with us today or call 480-757-8350 for a free IT consultation.