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White Label IT Support

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Remote IT Assistance for MSPs

Are you an IT Managed Service Provider (MSP) with customers based in Arizona, but you’re not physically located here? Need reliable and local IT support on the ground that you can trust, without fear of losing your customers? Look no further - ParksideTech is your trusted partner for these critical White Labeled IT services.

At ParksideTech, we understand the unique challenges that MSPs face in providing excellent IT services from a distance. That's why we offer a specialized service tailored to MSPs, providing local, hands-on support to your customers, while maintaining absolute confidentiality and commitment to your business relationships.

With ParksideTech as your remote IT assistance partner, you can rest assured that your customers will receive the highest level of customer service and IT support, without jeopardizing your client relationships. We pride ourselves on our professional, efficient, and courteous service, ensuring your clients are satisfied, and your reputation is maintained.

We also understand the importance of protecting your interests, which is why we are ready and willing to sign Non-Disclosure Agreements (NDAs) and Non-Compete agreements, to give you complete peace of mind. Our role is to support and enhance your services, not to replace them.

Our professional IT team is available 24/7, offering same-day service in most situations. We're dedicated to filling in the gaps in your remote support, providing a seamless and transparent IT solution to your clients. Whether it's an emergency call-out, regular maintenance, or on-site consultations, we're here to help whenever and wherever you need us.

We believe in open communication and collaboration. We will always work closely with your team, keeping you informed and up-to-date with any work or necessary information. Our goal is to be an extension of your team, working with you for the benefit of your customers.

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The specific services offered can vary depending on the nature of the agreement and the needs of the client, but could include:

  1. On-Site Support: This involves physical presence for installation, maintenance, and troubleshooting of IT infrastructure.
  2. Remote Support: In addition to on-site support, offering remote assistance for minor issues or guidance can be incredibly helpful and efficient.
  3. Network Monitoring and Management: This involves ensuring the client's network is running smoothly and securely, and addressing any potential issues before they can cause significant problems.
  4. Hardware and Software Installation/Upgrades: The provider can handle installing or upgrading hardware and software as required.
  5. Security Services: This includes services such as firewall setup and maintenance, antivirus solutions, and other cybersecurity measures to protect the client's data.
  6. Data Backup and Recovery: The provider can help ensure that important client data is regularly backed up and can be recovered in the event of a loss.
  7. 24/7 Emergency Support: This would include being available outside of traditional business hours to handle any IT emergencies that may arise.
  8. IT Consultation: Providing guidance on the best practices for IT infrastructure, including hardware and software recommendations.
  9. Reporting and Documentation: Regularly reporting to the client (and the contracting IT company) about the status of the IT infrastructure, including any potential concerns or recommended improvements.

As a provider of white label services, we will seamlessly integrate with the contracting IT company, maintaining your standards and provide excellent service to the client.

Let ParksideTech take care of your clients' local IT needs. We're committed to helping your team succeed, providing excellent IT support and ensuring that your clients are always up and running.

Contact us today to learn more about our MSP-specific services and how we can help bolster your IT support in Arizona. We're ready to join your team, extending your reach, enhancing your service offering, and helping you better serve your clients.

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Simplify your IT operations with our vendor management services. We handle all aspects of vendor relations, from negotiations and contract management to performance monitoring and issue resolution. By managing your technology vendors, we ensure you receive the best terms and services, allowing you to focus on your core business activities.

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Prepare for the unexpected with our disaster recovery and business continuity planning services. We develop and implement comprehensive plans to ensure your business can quickly recover from disasters and continue operations with minimal downtime. Our solutions include regular testing, data backup, and recovery strategies, providing peace of mind that your business is resilient and prepared.

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Stay compliant with industry regulations with our comprehensive compliance management services. We help businesses navigate complex regulatory landscapes, including HIPAA, GDPR, and PCI-DSS. Available to complete compliance audits, risk assessments, and policy development.

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Safeguard your business with our advanced cybersecurity services, designed to protect against evolving threats. Our solutions include Security Information and Event Management (SIEM), Endpoint Detection and Response (EDR), and proactive threat hunting. These services provide continuous monitoring, real-time threat detection, and swift incident response, ensuring your business is protected from sophisticated cyber-attacks.

Quarterly Security Training for employees

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Enhance your business with our Virtual CIO services, providing expert guidance on aligning technology with your strategic goals. Our vCIOs work closely with your leadership team to develop a comprehensive IT roadmap, manage IT budgets, and oversee technology initiatives. With our vCIO services, you can ensure that your IT investments are strategic, cost-effective, and support your long-term business objectives.

Monthly meeting

  1. Incident and Problem Management: Discuss any incidents or recurring problems from the past month, including their resolution and any ongoing issues that need attention
  2. Security Updates: Review the current security posture, including updates on any security incidents, vulnerability assessments, and threat detection activities.
  3. Strategic Initiatives: Update on the progress of strategic IT initiatives and projects, such as digital transformation efforts, new technology implementations, or infrastructure upgrades​
  4. Budget Review: Examine the IT budget, including actual spending versus budgeted amounts. Discuss any variances and their implications.
  5. Business Goals: Align IT activities and projects with the overall business goals. Discuss how IT can support new business initiatives, improve efficiency, or create competitive advantages​
  6. Current Projects: Review the status of ongoing IT projects, including timelines, milestones, and any risks or issues that need to be addressed.
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